Are orders shipping on time?
We are doing our absolute best to ensure that they are. We have reconfigured our entire shipping department to ensure social distancing, and are in direct contact with shipping companies regularly and will update customers immediately if any carriers situation changes. As usual, our orders are sent out Monday through Wednesday, and any orders submitted after 12:00 pm MST on Wednesday will be shipped out the following Monday. There could be a slight delay as we move forward, but we promise we are doing everything that we can to get your orders out. We are watching the news closely to hear about the airlines to ensure that we are still able to transport everything to you.
Is AlgaeBarn fully staffed?
We are very proud of our team, and everyone is continuing to work to ensure that we are taking care of our customers. Our customer care and administration teams are all working from home to minimize interaction, and we are taking strict precautions in the warehouse to ensure social distancing and protective equipment are maintained at all times. We know how hard you work on your aquariums, how much they mean, and how important they are to each and every one of you… especially during the quarantine. As aquarists and marine professionals, we understand your needs and will continue to work diligently for you during this troubling time.
Are there any changes to customer service?
Our customer service team is continuing to work hard to answer your questions that come through on a variety of platforms. With the uncertainty surrounding COVID-19, we are getting higher-than-normal volumes. We are working our hardest to ensure that everyone is hearing back from us as quickly as possible. The quickest way to hear from us is by emailing firstname.lastname@example.org and we will be able to get your issue resolved as quickly as we can.
Any changes to the return policy or Alive on Arrival Guarantee?
Please ensure that you are filling our AoA form located here in order for us to assist with your claim and get assistance from our friendly Customer Service team.
*We do not offer returns on CADE Aquariums.
Will AlgaeBarn have the items my tank needs?
We are working our hardest to ensure that our crew can maintain the stock that we need to best serve our customers. We are experiencing higher quantity requests for some items, so if you see something that is out of stock, check our website a couple of days later and it could be there! You are also able to reach out to the team and we would be able to give you an idea on timelines that we are at for specific requests.
Anything fun I can do while we ride this out?
Join the #GOTPODS community, follow us on Facebook, Instagram, Twitter, Pinterest, and more to see amazing aquaculture articles, learn more through our Algae Lab site, and even have the possibility to win in our monthly competitions! Keep tagging us in photos of your tanks and film opening videos so we can show everyone how great our AlgaeBarn community is!
Can I still do a local pickup if I live in Colorado?
During this time of social distancing, we want to do our part in slowing the spread. With that, we request that you order online and have it shipped to your home. We apologize for this inconvenience and hope you understand this is for the safety of both our employees and our incredible local customers!