Our Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive bred Fish online by going above and beyond to take care of our customers.
That's why we
guarantee every order we ship to be 100% Alive on Arrival or we will credit your account with podpoints or replace it free of charge (when the damaged item value is above $20). Hooray! When the damaged item value is above $20, we'll even cover the shipping on the replacement no matter which service you chose. Double Hooray!
About Our Policy
When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge.
We'll give you
12 hours after delivery to let us know if there is a problem. This should give you plenty of time to inspect the product and make sure you are completely satisfied.
"We will take care of you and make it right!"
If, for any reason, you decide that something isn't quite ultra grade, simply snap a photo of the unopened item(s) that you would like replaced. Be sure to get the barcode label on the product in the photo. After that, visit www.algaebarn.com/claims and submit the form.
We'll review the photo and have a replacement out to you faster than a six-line
wrasse at feeding time. Once your replacement order is processed, we'll send you a brand new tracking number automatically. That's it! Pretty simple, right?
Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!
Kokass R Angeles (verified owner) –
Beautiful. I bought a small in-tank refugium container to put in DP so that I could have the algae work there and be on display. I need to research more, but if this could be planted it would be a centerpiece in and of itself. Unfortunately, it is chopped up into chunks of various sizes – most of which would just be thrown all around the tank and clog up the strainers. Perhaps my batch will grow large enough and a section of it will be contiguous so I could figure out how to “plant” it. I am very pleased with this purchase. Now I hope it will do its job and gobble up excess nutrients.