Our Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive bred Fish online by going above and beyond to take care of our customers.
That's why we
guarantee every order we ship to be 100% Alive on Arrival or we will credit your account with podpoints or replace it free of charge (when the damaged item value is above $20). Hooray! When the damaged item value is above $20, we'll even cover the shipping on the replacement no matter which service you chose. Double Hooray!
About Our Policy
When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge.
We'll give you
12 hours after delivery to let us know if there is a problem. This should give you plenty of time to inspect the product and make sure you are completely satisfied.
"We will take care of you and make it right!"
If, for any reason, you decide that something isn't quite ultra grade, simply snap a photo of the unopened item(s) that you would like replaced. Be sure to get the barcode label on the product in the photo. After that, visit www.algaebarn.com/claims and submit the form.
We'll review the photo and have a replacement out to you faster than a six-line
wrasse at feeding time. Once your replacement order is processed, we'll send you a brand new tracking number automatically. That's it! Pretty simple, right?
Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!
Nick (verified owner) –
Every hear about under promise and over deliver? This is algaebarn 100%. We ordered our yellow tang for delivery on Dec 31st. Got an email that it was shipped out and delivered on the 29th. Fish that was ordered was a 1-1.5 inch fish. Upon opening the package was super pumped that it wasn’t a little guy. The fish was more around the 2.5-3 inch size. Color was pale but came back within 24 hours. Still a little skittish and hides in the qt but I few he will warm up quickly.