Our Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive bred Fish online by going above and beyond to take care of our customers.
That's why we
guarantee every order we ship to be 100% Alive on Arrival or we will credit your account with podpoints or replace it free of charge (when the damaged item value is above $20). Hooray! When the damaged item value is above $20, we'll even cover the shipping on the replacement no matter which service you chose. Double Hooray!
About Our Policy
When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge.
We'll give you
12 hours after delivery to let us know if there is a problem. This should give you plenty of time to inspect the product and make sure you are completely satisfied.
"We will take care of you and make it right!"
If, for any reason, you decide that something isn't quite ultra grade, simply snap a photo of the unopened item(s) that you would like replaced. Be sure to get the barcode label on the product in the photo. After that, visit www.algaebarn.com/claims and submit the form.
We'll review the photo and have a replacement out to you faster than a six-line
wrasse at feeding time. Once your replacement order is processed, we'll send you a brand new tracking number automatically. That's it! Pretty simple, right?
Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!
jenn (verified owner) –
I have had my Filefish for over a year now. He started out super small and was getting blown all over the tank. He settled in quickly and found ways to stay away from the flow while he grew. Now he is a pretty good sized fish and does his job well because I have never seen Aiptasia in my tank. Waiting for more stock to come in so I can add another to my new tank as well!