The Legendary AOA Guarantee
Our Promise to you
Our Promise to you
The shipping method you choose determines when your order will ship. We ship orders every Monday, Tuesday, Wednesday, and Thursday. We harvest and pack each order on the same day we ship it to ensure you always get the freshest product possible. This means that our orders are delivered to you on Wednesday, Thursday, Friday, and Saturday (if you can accept a Saturday delivery). We ship overnight orders the same day if they are placed before our cutoff of 12pm MST.
The rate you see is what you pay. We do not add any extra packing charges, box charges, heat and ice pack fees, or handling fees. As a small business, we strive to be extremely competitive while still offering the services that we trust to get our products to you in perfect health.
2 Day Shipping Options:
USPS Priority Mail 2-3 Day. This service is FREE for all orders $40+. Orders using this service ship Monday-Thursday with a 12pm MST cutoff. Please note that if your order comes to us after 12pm mst on Wednesday and you are in a 3 day USPS delivery zone, we will hold your order and ship it the following Monday. This is to ensure your live goods do not sit in the mail over the weekend and to ensure that our live products never spend more than 3 days in the mail. This service offers Saturday Delivery. If you cannot accept Saturday delivery, be sure and let us know during checkout so that we can make the necessary arrangements.
UPS 2nd Day Air. This service is our recommended shipping option. Orders using this service ship Monday-Wednesday with a 12pm MST cutoff. While this option is not free, we highly recommend that customers in locations with extreme weather or who live far from Colorado choose this option.
UPS Next Day Air. This service offers next business day delivery before 3pm. We ship all orders received before 12pm MST using this service the same day every Monday-Thursday. This is our premiere shipping option and we recommend it for customers who need products urgently or those placing high value orders.
Our goal is to ensure that we get your order to you alive and on time, the first time, every time. After shipping millions of copepods across the US since 2012 we’ve learned a thing or two about how to ship them. In fact, we’ve gotten so good at it that we offer a 100% Alive On Arrival Guarantee on every order we ship; no matter which shipping method you choose. This means that if for any reason you aren’t completely satisfied with anything in your order, we will replace it free of charge.
Please note: If delivery temperatures in your area fall outside of the range of 35-95F we may hold your order until predicted delivery location temperatures fall within our guarantee range. If your order is held due to temperature extremes, we will notify you via email of the delay and offer you the opportunity to either upgrade your order to an overnight shipping option, waive the AOA guarantee and have us ship it anyway, or wait until temperatures in your area are more conducive to shipping live items. If you choose to waive the AOA guarantee and have your order shipped anyways, we cannot offer a free replacement or refund on any items DOA.
Shipping millions of copepods each week has taught us a few things about the best way to pack and ship them. Below is some information about what to expect when your order shows up. Give it a read if you are so inclined, or just trust that after all this time we know what we’re doing.